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    Opinion: Now is The Time to Redeem the Nursing Profession

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    Mitumba trade employs over 2 million Kenyans new report reveals

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    Equity land Ksh16.5 billion loan to support MSMEs

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      Trouble at Britam as top executives face sack one month after new CEO takes office

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      Citibank establishes programme to support women owned businesses

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Kenyan Business Feed
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    KenGen Shareholders to Get Sh1.65B Dividend Payout

    KenGen Supports Employees with a Return-to-Work Roadmap

    How much YouTube pays influencers for 100,000, 1 million, and 150 million views

    How much YouTube pays influencers for 100,000, 1 million, and 150 million views

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    Consulting firm IPE Africa rebrands, appoints new country head

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    851 million was not lost Embu County maintains

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    Covid-19 brings out the resilience of Kenya’s flower industry

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    Citibank establishes programme to support women owned businesses

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    East and Central Africa’s biggest educational content distributor opens new branch

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    Opinion: Now is The Time to Redeem the Nursing Profession

    Government to take over running of white elephant SGR

  • Markets
    Mitumba trade employs over 2 million Kenyans new report reveals

    Mitumba trade employs over 2 million Kenyans new report reveals

    African Airlines Association call for support measures to rescue continent aviation industry

    African Airlines lost Ksh1 trillion in 2020

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    Equity land Ksh16.5 billion loan to support MSMEs

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    World Animal Protection calls for an End to wildlife trade

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    JKIA and Moi International Airport named the best in Africa

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    New Ksh350Million Commercial centre to be constructed in Athi River

    Greenpark Estate injects Ksh15M to its development

    Greenpark Estate injects Ksh15M to its development

    LG’s OLED Honoured at the Technology and Engineering Awards

    LG’s OLED Honoured at the Technology and Engineering Awards

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    Kenya’s position as a Digital Media Hub gaining momentum

  • Tech
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    Electric Boda-Bodas’ Launched in Kenya

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    TikTok releases H2 2020 Global Transparency Report

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    IoT predictions for 2021: Smarter tech will make better business

  • World Business
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    OPPO Announces Global Partnership with Volkswagen

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    How NASA Technology Can Help Save The World’s Largest Shark

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    DHL Express Named Best Employer in The World

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    Meet the founder of Safari Doctors Umra Omar

    Kenya to receive Ksh 1 billion from Google for economic recovery

    Kenya to receive Ksh 1 billion from Google for economic recovery

  • KBF
    • All
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    How much YouTube pays influencers for 100,000, 1 million, and 150 million views

    How much YouTube pays influencers for 100,000, 1 million, and 150 million views

    851 million was not lost Embu County maintains

    851 million was not lost Embu County maintains

    Covid-19 brings out the resilience of Kenya’s flower industry

    Covid-19 brings out the resilience of Kenya’s flower industry

    Trouble at Britam as top executives face sack one month after new CEO takes office

    Trouble at Britam as top executives face sack one month after new CEO takes office

    Citibank establishes programme to support women owned businesses

    Citibank establishes programme to support women owned businesses

    Opinion: Now is The Time to Redeem the Nursing Profession

    Opinion: Now is The Time to Redeem the Nursing Profession

    Mitumba trade employs over 2 million Kenyans new report reveals

    Mitumba trade employs over 2 million Kenyans new report reveals

    3.6 m up for grabs in this years Benjamin Mkapa African Wildlife Photography Awards

    3.6 m up for grabs in this years Benjamin Mkapa African Wildlife Photography Awards

    African Airlines Association call for support measures to rescue continent aviation industry

    African Airlines lost Ksh1 trillion in 2020

    • Agribusiness
    • Banking
      Trouble at Britam as top executives face sack one month after new CEO takes office

      Trouble at Britam as top executives face sack one month after new CEO takes office

      Citibank establishes programme to support women owned businesses

      Citibank establishes programme to support women owned businesses

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    • Opinion
      Opinion: Now is The Time to Redeem the Nursing Profession

      Opinion: Now is The Time to Redeem the Nursing Profession

      IoT predictions for 2021: Smarter tech will make better business

      IoT predictions for 2021: Smarter tech will make better business

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      OPINION: Conserve Nature Even as you Work to Achieve SDGs

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Unending Complaints About Zuku Internet Service

by Montui
April 6, 2020
in Tech
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Recently, Wanachi Group-owned Zuku was in the media for all the positive reasons having retaken its top position in providing fixed internet services to Kenyans.

While Zuku now commands over 35 per cent of the market in Kenya, complaints about its deteroriating services fill the social media sphere.

The contradiction of the first paragraph and the second one stems from the incessant saying that, ‘better the devil you know than the angle you dont know’.

The Sector Statistics report from the Communications Authority of Kenya that had placed Zuku at the top gaining over 23,000 clients to reach 175,433 has often called out service providers for their inequalities, these shortcoming often don’t see the light of the day.

SInce the announcement by the government that people shoudl work from home, many have been complaining about the unreliable internet services and thus Zuku, being the bigget provider followed by Safaricom will obviously take the wrath of complains.

The complaints range frm slow speed, lack of internet, and poor customer sevirce.

Here, take a look at what people are saying:

.@Zuku_WeCare This is what I pay 2500 for. The highest I have ever got is 2.4, poor response. Actually no response to numerous complaints. pic.twitter.com/v329PjYefL

— Alfy Romeo (@TheRomeoKenya) April 4, 2020

@CA_Kenya you need to check @Zuku_WeCare. We can't be paying for services advertised on their website but they don't deliver. pic.twitter.com/LqDewryl8w

— Lemiso (@Lemiso) April 4, 2020

My network issue has now been sorted, thank you. How Can I get a refund of my hours ? From yesterday midday?

— Kakamega Finest (@DuchessLaKenya) April 3, 2020

@Zuku_WeCare I’ve been on hold on the phone for a lifetime, my internet is not working, I have classes I need to attend online and thanks to this shoddy service I’ve missed ALL my classes so far!

Loading...
— kenya’s best export (@yohantcm) March 31, 2020

This far I believe there's something that Zuku is not telling us.

Does anyone know why Zuku is not attending to customer complaints? This is an essential service while we work from home.

May be you know @CA_Kenya @ckinyuan @ntvkenya @citizentvkenya @KTNNewsKE @Hot_96Kenya

— Ruth Rims (@RuthRims) April 6, 2020

@CA_Kenya @Zuku_WeCare @CAK_Kenya the complaints seen so far about zuku on slow speeds, modems loosing WiFi capability and weak WiFi signal, its clear zuku is using substandard routers/modems. This calls for an investigation as it amounts to cheating customers.

— john kivuva (@johnkivuva0) April 6, 2020

Kenyan Business Feed is the top Kenyan Business Blog. We share news from Kenya and across the region. To contact us with any alert, please email us to [email protected]

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