Stanbic Bank Kenya limited has in the better part of Thursday afternoon grappled with customer complaints as seen on Twitter about non-responsive system.
Many Kenyans who had depended on the bank for withdrawals over mobile phone (MPESA to bank tranfers) found themselves in a fix.
Kenyanbusinessfeed.com has learnt that the problem started some few days ago.
This is happening when most people are using cashless payment platforms more to avoid potential contaminated banknotes during the COVID-19 pandemic.
As a sign that things are really wrong, Stanbic didn’t send the usual alert to clients notifying them of the system failure beforehand.
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