Safaricom PLC is planning a system maintenance this coming Sunday 22nd March 2020.
Some key services shall remain temporarily unavailable from 2 am to 8 am are
• All Airtime Top Ups (including by M-PESA)
• All product purchases including purchase of data bundles , voice bundles and SMS bundles
• All Bongo Point services including redemption of Bongo Points Postpaid Payments
• All balance transfers
• All airtirne, data bundles and SMS balance enquiries
Meanwhile, all calls, SMS services, M-PESA, internet and data shall remain available for the duration of the maintenance.
Over the past few months, Safaricom has been having challenges in some of its key service areas.
Systems errors have made people subscribe to enormous data bundles, there have also been MPESA outages and dropped calls.
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