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    tvN – Korea’s top entertainment brand debuts on DSTV

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    AAR Insurance embrace paperless model with new mobile app

    Parliament now pushing for all Kenyans to pay Ksh6000 NHIF fee

    Parliament now pushing for all Kenyans to pay Ksh6000 NHIF fee

    Popular Journalist Dies In Gristly Road Accident

    Popular Journalist Dies In Gristly Road Accident

    Minet feted Insurance Broker of the Year

    Minet feted Insurance Broker of the Year

    Konza Technopolis, Israel to host Innovation Challenge

    Konza Technopolis, Israel to host Innovation Challenge

    Samsung Named Top Global TV Manufacturer

    Samsung Named Top Global TV Manufacturer

    BBI will Create a good Business Environment: Mt Kenya MCAs Chairman

    BBI will Create a good Business Environment: Mt Kenya MCAs Chairman

    Aden Duale pushing to make pornography an expensive affair in Kenya

    Aden Duale pushing to make pornography an expensive affair in Kenya

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    tvN – Korea’s top entertainment brand debuts on DSTV

    tvN – Korea’s top entertainment brand debuts on DSTV

    Samsung Named Top Global TV Manufacturer

    Samsung Named Top Global TV Manufacturer

    Locally assembled Proton Saga saloon car released to the market  

    Locally assembled Proton Saga saloon car released to the market  

    Hennessy becomes NBA’s first global spirit partner

    Hennessy becomes NBA’s first global spirit partner

    KenGen to Pay Ksh1.65 Billion in Dividends

    KenGens’ half year profits hit Ksh6.8 billion

    Suzuki unveils latest entrant into the Kenyan market

    Suzuki unveils latest entrant into the Kenyan market

    Kenya Breweries launches academy to train 10,000 bartenders

    Kenya Breweries launches academy to train 10,000 bartenders

    New Directory to Provide Support to women owned Businesses

    New Directory to Provide Support to women owned Businesses

    Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

    Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

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    17% of Kenyan Billionaires looking to buy a house in 2021

    17% of Kenyan Billionaires looking to buy a house in 2021

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    Developing Countries Set To Lose Sh22 Trillion Due to COVID-19

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    New Construction Technology to help NHC deliver affordable homes

    New Construction Technology to help NHC deliver affordable homes

    NCBA partners with Shelter Afrique to finance properties in 5 counties

    NCBA partners with Shelter Afrique to finance properties in 5 counties

    New Ksh350Million Commercial centre to be constructed in Athi River

    New Ksh350Million Commercial centre to be constructed in Athi River

    Greenpark Estate injects Ksh15M to its development

    Greenpark Estate injects Ksh15M to its development

    LG’s OLED Honoured at the Technology and Engineering Awards

    LG’s OLED Honoured at the Technology and Engineering Awards

    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

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    Konza Technopolis, Israel to host Innovation Challenge

    Konza Technopolis, Israel to host Innovation Challenge

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    TikTok releases H2 2020 Global Transparency Report

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    OPPO Announces Global Partnership with Volkswagen

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    2 Kenyans selected to create African Inspired stickers for New Chat App

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    realme awards fans to Valentines through DaretoLove Campaign

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    IoT predictions for 2021: Smarter tech will make better business

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    Nokia to launch its low cost smartphones in Kenya

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    World Engineering Day to Be Celebrated in Kenya

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    AAR Insurance embrace paperless model with new mobile app

    AAR Insurance embrace paperless model with new mobile app

    Bill in parliament seeks to have CBK regulate Mobile lenders

    Minet feted Insurance Broker of the Year

    Minet feted Insurance Broker of the Year

    Samsung Named Top Global TV Manufacturer

    Samsung Named Top Global TV Manufacturer

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    Aden Duale pushing to make pornography an expensive affair in Kenya

    Locally assembled Proton Saga saloon car released to the market  

    Locally assembled Proton Saga saloon car released to the market  

    Hennessy becomes NBA’s first global spirit partner

    Hennessy becomes NBA’s first global spirit partner

    KenGen to Pay Ksh1.65 Billion in Dividends

    KenGens’ half year profits hit Ksh6.8 billion

    Suzuki unveils latest entrant into the Kenyan market

    Suzuki unveils latest entrant into the Kenyan market

    • Agribusiness
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      Bill in parliament seeks to have CBK regulate Mobile lenders

      Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

      Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

      DTB Bank set to shut down 6 branches

      DTB Bank set to shut down 6 branches

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      Housing Finance launches new money transfer service

      Housing Finance launches new money transfer service

      Businesses to benefit from Ksh1.6 Billion in Aid from DTB

      Businesses to benefit from Ksh1.6 Billion in Aid from DTB

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      Family Bank opens its 92nd branch

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    • Insurance
      AAR Insurance embrace paperless model with new mobile app

      AAR Insurance embrace paperless model with new mobile app

      Minet feted Insurance Broker of the Year

      Minet feted Insurance Broker of the Year

      Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

      Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

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      Pension Schemes Maintain Positive Performance in Q4 of 2020

      DigiTrust: ICEA Lion Group bets on technology in the rewarding money market field

      DigiTrust: ICEA Lion Group bets on technology in the rewarding money market field

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      ICEA Lion Life appoints a new CEO

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      Exposed: Insurance Company on The Spot for Fruatrating clients

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      Octagon feted in 2020 World Pension Summit Innovation Awards

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      What do you need to know before purchasing car insurance?

    • Manufacturing
    • Opinion
      IoT predictions for 2021: Smarter tech will make better business

      IoT predictions for 2021: Smarter tech will make better business

      KRA Goes After Rich Individuals, Firms Over Sh250 Billion

      Digital Services Tax a desperate move caused by bad governance

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      Crisis as young Kenyans now embrace Crime as lifestyle

      Crisis as young Kenyans now embrace Crime as lifestyle

Kenyan Business Feed
  • Home
  • News
    tvN – Korea’s top entertainment brand debuts on DSTV

    tvN – Korea’s top entertainment brand debuts on DSTV

    AAR Insurance embrace paperless model with new mobile app

    AAR Insurance embrace paperless model with new mobile app

    Parliament now pushing for all Kenyans to pay Ksh6000 NHIF fee

    Parliament now pushing for all Kenyans to pay Ksh6000 NHIF fee

    Popular Journalist Dies In Gristly Road Accident

    Popular Journalist Dies In Gristly Road Accident

    Minet feted Insurance Broker of the Year

    Minet feted Insurance Broker of the Year

    Konza Technopolis, Israel to host Innovation Challenge

    Konza Technopolis, Israel to host Innovation Challenge

    Samsung Named Top Global TV Manufacturer

    Samsung Named Top Global TV Manufacturer

    BBI will Create a good Business Environment: Mt Kenya MCAs Chairman

    BBI will Create a good Business Environment: Mt Kenya MCAs Chairman

    Aden Duale pushing to make pornography an expensive affair in Kenya

    Aden Duale pushing to make pornography an expensive affair in Kenya

  • Markets
    tvN – Korea’s top entertainment brand debuts on DSTV

    tvN – Korea’s top entertainment brand debuts on DSTV

    Samsung Named Top Global TV Manufacturer

    Samsung Named Top Global TV Manufacturer

    Locally assembled Proton Saga saloon car released to the market  

    Locally assembled Proton Saga saloon car released to the market  

    Hennessy becomes NBA’s first global spirit partner

    Hennessy becomes NBA’s first global spirit partner

    KenGen to Pay Ksh1.65 Billion in Dividends

    KenGens’ half year profits hit Ksh6.8 billion

    Suzuki unveils latest entrant into the Kenyan market

    Suzuki unveils latest entrant into the Kenyan market

    Kenya Breweries launches academy to train 10,000 bartenders

    Kenya Breweries launches academy to train 10,000 bartenders

    New Directory to Provide Support to women owned Businesses

    New Directory to Provide Support to women owned Businesses

    Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

    Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

  • Real Estate
    17% of Kenyan Billionaires looking to buy a house in 2021

    17% of Kenyan Billionaires looking to buy a house in 2021

    Kenyan Firm awarded Most Innovative Community Developer 

    #OmokaNaAlma: This is how you get awarded Sh50,000 by Cytonn Real Estate

    Developing Countries Set To Lose Sh22 Trillion Due to COVID-19

    Commercial office rents fall 13pc in quarter 3 & 4 of 2020

    New Construction Technology to help NHC deliver affordable homes

    New Construction Technology to help NHC deliver affordable homes

    NCBA partners with Shelter Afrique to finance properties in 5 counties

    NCBA partners with Shelter Afrique to finance properties in 5 counties

    New Ksh350Million Commercial centre to be constructed in Athi River

    New Ksh350Million Commercial centre to be constructed in Athi River

    Greenpark Estate injects Ksh15M to its development

    Greenpark Estate injects Ksh15M to its development

    LG’s OLED Honoured at the Technology and Engineering Awards

    LG’s OLED Honoured at the Technology and Engineering Awards

    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

  • Tech
    Konza Technopolis, Israel to host Innovation Challenge

    Konza Technopolis, Israel to host Innovation Challenge

    TikTok releases H2 2020 Global Transparency Report

    TikTok releases H2 2020 Global Transparency Report

    OPPO Announces Global Partnership with Volkswagen

    OPPO Announces Global Partnership with Volkswagen

    2 Kenyans selected to create African Inspired stickers for New Chat App

    2 Kenyans selected to create African Inspired stickers for New Chat App

    Mobile Phones contribute to the realisation of UN SDGs – 2020 GSMA report says

    realme awards fans to Valentines through DaretoLove Campaign

    realme awards fans to Valentines through DaretoLove Campaign

    Opera launch its new Chat App to rival WhatsApp

    Opera launch its new Chat App to rival WhatsApp

    IoT predictions for 2021: Smarter tech will make better business

    IoT predictions for 2021: Smarter tech will make better business

    Nokia to launch its low cost smartphones in Kenya

    Nokia to launch its low cost smartphones in Kenya

  • World Business
    OPPO Announces Global Partnership with Volkswagen

    OPPO Announces Global Partnership with Volkswagen

    World Engineering Day to Be Celebrated in Kenya

    World Engineering Day to Be Celebrated in Kenya

    How NASA Technology Can Help Save The World’s Largest Shark

    How NASA Technology Can Help Save The World’s Largest Shark

    After fight with US Authorities Huawei CEO now want talks with Biden

    After fight with US Authorities Huawei CEO now want talks with Biden

    Ford Vehicles to be powered by Android and Google apps in new deal

    Ford Vehicles to be powered by Android and Google apps in new deal

    Columbia Africa banks on primary and preventive healthcare to grow market share

    Columbia Africa banks on primary and preventive healthcare to grow market share

    DHL Express Named Best Employer in The World

    DHL Express Named Best Employer in The World

    Meet the founder of Safari Doctors Umra Omar

    Meet the founder of Safari Doctors Umra Omar

    Kenya to receive Ksh 1 billion from Google for economic recovery

    Kenya to receive Ksh 1 billion from Google for economic recovery

  • KBF
    • All
    • Agribusiness
    • Banking
    • Insurance
    • Manufacturing
    • Opinion
    AAR Insurance embrace paperless model with new mobile app

    AAR Insurance embrace paperless model with new mobile app

    Bill in parliament seeks to have CBK regulate Mobile lenders

    Minet feted Insurance Broker of the Year

    Minet feted Insurance Broker of the Year

    Samsung Named Top Global TV Manufacturer

    Samsung Named Top Global TV Manufacturer

    Aden Duale pushing to make pornography an expensive affair in Kenya

    Aden Duale pushing to make pornography an expensive affair in Kenya

    Locally assembled Proton Saga saloon car released to the market  

    Locally assembled Proton Saga saloon car released to the market  

    Hennessy becomes NBA’s first global spirit partner

    Hennessy becomes NBA’s first global spirit partner

    KenGen to Pay Ksh1.65 Billion in Dividends

    KenGens’ half year profits hit Ksh6.8 billion

    Suzuki unveils latest entrant into the Kenyan market

    Suzuki unveils latest entrant into the Kenyan market

    • Agribusiness
    • Banking

      Bill in parliament seeks to have CBK regulate Mobile lenders

      Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

      Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

      DTB Bank set to shut down 6 branches

      DTB Bank set to shut down 6 branches

      Secure your future by saving with Metropolitan National Sacco

      Housing Finance launches new money transfer service

      Housing Finance launches new money transfer service

      Businesses to benefit from Ksh1.6 Billion in Aid from DTB

      Businesses to benefit from Ksh1.6 Billion in Aid from DTB

      Leak: 53 Kenyan banks, individuals Named in FinCEN Files For Illegal Sh6 Trillion Transactions

      Impending layoffs at Absa Bank Kenya Plc

      Family Bank opens its 92nd branch

      Family Bank opens its 92nd branch

      Kenyan shilling dips to a 2-year low against the US dollar

      Formation of Sacco Fraud Investigation Unit timely

    • Insurance
      AAR Insurance embrace paperless model with new mobile app

      AAR Insurance embrace paperless model with new mobile app

      Minet feted Insurance Broker of the Year

      Minet feted Insurance Broker of the Year

      Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

      Faulu Bank to lend Ksh 3 billion to SMEs to boost growth

      Pension Schemes Maintain Positive Performance in Q4 of 2020

      Pension Schemes Maintain Positive Performance in Q4 of 2020

      DigiTrust: ICEA Lion Group bets on technology in the rewarding money market field

      DigiTrust: ICEA Lion Group bets on technology in the rewarding money market field

      ICEA Lion Life appoints a new CEO

      ICEA Lion Life appoints a new CEO

      Exposed: Insurance Company on The Spot for Fruatrating clients

      Exposed: Insurance Company on The Spot for Fruatrating clients

      Octagon feted in 2020 World Pension Summit Innovation Awards

      Octagon feted in 2020 World Pension Summit Innovation Awards

      What do you need to know before purchasing car insurance?

      What do you need to know before purchasing car insurance?

    • Manufacturing
    • Opinion
      IoT predictions for 2021: Smarter tech will make better business

      IoT predictions for 2021: Smarter tech will make better business

      KRA Goes After Rich Individuals, Firms Over Sh250 Billion

      Digital Services Tax a desperate move caused by bad governance

      OPINION: Managing the end-of-life of products to accelerate a circular economy in Kenya

      OPINION: Managing the end-of-life of products to accelerate a circular economy in Kenya

      Why Digital Services Tax is a retrogressive policy

      Why Digital Services Tax is a retrogressive policy

      How Citizen TV Became The Most Watched in Kenya

      How Citizen TV Became The Most Watched in Kenya

      This is the new Safaricom logo

      Fail or win? Mixed Reactions over Safaricom’s new logo

      After fuliza, Safaricom introduces another way to borrow money

      OPINION: Why Safaricom’s Fuliza is a rip off!

      OPINION: Conserve Nature Even as you Work to Achieve SDGs

      OPINION: Conserve Nature Even as you Work to Achieve SDGs

      Crisis as young Kenyans now embrace Crime as lifestyle

      Crisis as young Kenyans now embrace Crime as lifestyle

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Home Health

Insurance firm records 40% rise in digital insurance uptake

by Neymar
October 7, 2020
in Health, KBF, News
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AAR Insurance Kenya says its customers are now using its digital platforms more, signaling a shift in health underwriting in Kenya driven by technology and changing consumer trends.

The medical insurer has recorded a 40 percent increase in uptake of its digital platforms this year alone, mostly in the 25 – 45 age group, with 52 percent of users being men and 48 percent women.

According to AAR Insurance Chief Operations Officer Mercy Ndegwa, while the increased use of digital platforms is partly attributable to Covid-19 limiting in-person contact between clients and service providers, convenience is a driving factor for tech-savvy consumers seeking real time solutions to their insurance needs.

“As part of our digital transformation strategy, we have automated most of our services leading to improved efficiency, faster turnaround times and a better customer experience,” says Ms. Ndegwa. The medical insurer has rolled out various activities to promote healthy lifestyle habits during the Customer Service Week being celebrated globally this week.

She adds that digitization of processes means customers can conveniently access services from anywhere using various mobile applications thus saving time.  

AAR Managing Director Charles Kariuki, AAR Insurance Chief Operations Officer Mercy Ndegwa with Ashley’s Kenya Ltd Managing Director M/s Terry Mungai during a past media event.

“Our core operating systems are now cloud-based and able to support real-time, secure online transactions while reducing our operational costs as we don’t have to maintain a physical data center.”

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AAR clients can also access their records electronically via mobile apps and the company’s web portal and pay for services using mobile money platforms like M-Pesa.

This has seen the time taken to process claims fall to as little as 48 hours. In addition, the M-TIBA online health platform enables clients to manage their medical expenses using mobile phones.  AAR has also partnered with e-health providers MyDawa and CheckUps to offer home delivery services for prescription medicine.

Digital insurance, also referred to as insuretech, has been touted as an effective channel for boosting insurance uptake in the country. 

The company is focusing on convenience as the theme of this year’s event. “We have chosen convenience given our focus on digital empowerment of our customers. Hence, the slogan ‘We are where you are’ as we celebrate our customers this week,” said Ms. Ndegwa.

AAR insurance is the second largest medical underwriter in Kenya with over 100,000 customers 


Kenyan Business Feed is the top Kenyan Business Blog. We share news from Kenya and across the region. To contact us with any alert, please email us to [email protected]

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