Before 2012, Kenyans used to endure long torturous journeys to hospital and when they got there, the services weren’t under one roof.
Many would succumb along the way due to lack of professional medical care as most hospitals were out of reach; low quality or few and in between.
Then Bliss Healthcare came in.
Established in 2012, Bliss Healthcare cut a niche in offering outpatient services in a 360 degrees’ kind of way.
With about 2000 employees of which over 500 are healthcare professionals, Bliss serves over 80,000 patients monthly in its 80 modern clinics in 45 counties, making it the largest and fastest growing network of the healthcare providers in Kenya and Africa.
Some of the services it offers include: Doctor’s consultation, Laboratory, Pharmacy, Optical, Dental, X-Ray, Ultrasound, CT Scan, and Specialty Clinic services such as Physician, Orthopedic, Obstetric/Gynaecology, Dermatology, Physiotherapy among others.
Bliss healthcare services are all round as they have partnered with some of the most reputed medical insurance providers and clients in the country, including the Teacher’s Service Commission (TSC), National Hospital Insurance Fund (NHIF), Kenya Revenue Authority (KRA), and so on.
The founder’s journey is one of passion, resilience and hard work, taking in opportunity to revolutionize the Kenyan medical industry and it has paid off.
Jayesh Saini founded the Bliss Healthcare with the help of his father, a medical professional.
They began by establishing Nairobi West Hospital and have since then not looked back.
Mr. Saini has invested a lot of money into the affordable network of hospitals and healthcare services over the past 20 years.
“A country cannot purport to have a good healthcare system without the services being easily accessible, affordable, and of acceptable quality. The three must go together,” Quoted Jayesh Saini on why he decided to open healthcare facilities across the country.
Jayesh Saini also owns Medicross Limited, which has 10 outpatient facilities outfitted to provide complete, high-quality services.
In his opinion, there is no point in having affordable services that are 100 kilometers away or accessible services that are of poor quality or quality services that are not reachable.
The majority of healthcare providers in Kenya were concentrated in the urban towns with many of them being out of reach for most people in terms of charges. Even with the accessible government facilities, there is the issue of a lack of medicines and equipment for diagnostics which means that most treatments are based on clinical assessment.
Patient satisfaction and universal health coverage
At the core of Bliss Healthcare model is patient satisfaction.
“Bliss began its journey with an aim of patient satisfaction and a goal of saving and enriching lives. We work to improve efficiency, flexibility, and accountability in healthcare. We have developed models of healthcare that meet the health-related needs of the diverse population. Over time, the immense public approval of services offered by our employees has led to our growth,” Saini told ANI News.
Bliss Healthcare is at the forefront, supporting the Government of Kenya’s initiative of Universal Health Coverage through affordable quality services spread throughout the country.
Saini took the chance to address the problems accessibility and affordability of medical care in Kenya and so far he is winning.
The medical Centre is also responsible and responsive to the community. Bliss Healthcare routinely conducts free medical camps and health talks all around the country annually.
With an unmatched array of equipment, spread across the country. Bliss Healthcare offers standardized healthcare throughout the country, making it the largest and fastest-growing healthcare provider in Africa.
Bliss Healthcare’s network of clinics includes all the services designed to increase accessibility to advanced primary, specialty, and ambulatory care services at an affordable cost.
Inpatient care
What about in patient care?
In 2017, Jayesh Saini recognized the need to offer more, he added inpatient care by setting up two hospitals under LifeCare Hospitals Limited.
Mr. Saini is well on establishing more in patient hospitals with bed capacity of over 2000.
The medical centres will still run on the premise of affordability and accessibility of quality healthcare amongst the majority of the people.
He believes that healthcare is not a preserve of the rich and that the services should be expanded even into the remotest areas noting that falling ill is not a choice issue but can and happens to people of all walks of life. He sees a future of accessible healthcare to all at rates that will be affordable, especially for basic lifesaving primary healthcare. That, he believes, is an idea whose time has come.
With an extraordinary array of resources for the provision of compassionate, state-of-the-art care, Bliss Healthcare is poised to identify and respond to the health-related needs of the diverse population they serve.
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