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    ‘High-Speed Starlink internet now available in Africa” – Elon Musk

    ‘High-Speed Starlink internet now available in Africa” – Elon Musk

    Geothermal Development Company gets ISO 9001:2015 certification

    Renewable Energy: GDC to add 49 MW to the National Grid

    East African Community receives a boost

    East African Community receives a boost

    Ksh 41 Million up for grab as KBL unveils Tekeleza Teketeke campaign

    Ksh 41 Million up for grab as KBL unveils Tekeleza Teketeke campaign

    NMS postpones third test runs for newly constructed Green Park Bus Terminal

    White elephant: The Nairobi Greenpark bus terminus to remain shut

    Police Officer Wants Safaricom, Airtel to Refund His Sh600K Swindled in Sim Swap

    Police Officer Wants Safaricom, Airtel to Refund His Sh600K Swindled in Sim Swap

    Kenya Bets on International  Meetings to Sell Leisure

    Kenya Bets on International Meetings to Sell Leisure

    Absa Earns Global Recognition for its energy and water efficiency investments

    Absa Earns Global Recognition for its energy and water efficiency investments

    Metropolitan National Sacco rebrands, announces dividends

    How to get a loan quickly from Metropolitan National Sacco

  • Markets
    South Africa’s wine Industry where Challenges are Solved with Technology

    South Africa’s wine Industry where Challenges are Solved with Technology

    Kenya to import maize from outside EAC to mitigate shortage

    Kenya to import maize from outside EAC to mitigate shortage

    Twiga Invests Ksh 1 billion To Scale Access To Affordable, High Quality Produce In Kenya

    Twiga Invests Ksh 1 billion To Scale Access To Affordable, High Quality Produce In Kenya

    CMA Issues Licenses Three Fund Managers

    CMA Issues Licenses Three Fund Managers

    CCI Global to occupy largest contact centre in Kenya at Tatu City

    CCI Global to occupy largest contact centre in Kenya at Tatu City

    CMA licenses two Online Forex Trading Intermediaries

    CMA licenses two Online Forex Trading Intermediaries

    CMA licenses Embu Coffee Farmers Marketing Agency

    CMA licenses Embu Coffee Farmers Marketing Agency

    BluePeak announces Ksh1.5 B Investment in Africure

    BluePeak announces Ksh1.5 B Investment in Africure

    Falling share prices raise banks dividend returns

    Falling share prices raise banks dividend returns

  • Real Estate
    Centum Digitalizes Real Estate Sector

    Centum Digitalizes Real Estate Sector

    Superior Homes Launches Reward Program for Investors

    Superior Homes Launches Reward Program for Investors

    Report: High Demand for Luxury Houses in Nairobi Fueling  Increase in Prices

    Report: High Demand for Luxury Houses in Nairobi Fueling Increase in Prices

    Regional property summit kicks off in Nairobi

    Regional property summit kicks off in Nairobi

    Five Reasons Why Real Estate Increases in Value

    Five Reasons Why Real Estate Increases in Value

    Optiven Foundation Launches TVET Sponsorship Program

    Optiven Foundation Launches TVET Sponsorship Program

    How Optiven is making it Easy for Kenyans to Own Transformed Land for their Dream Homes

    How Optiven is making it Easy for Kenyans to Own Transformed Land for their Dream Homes

    International Firm to help Kenyans Buy Property in The UK

    International Firm to help Kenyans Buy Property in The UK

    Centum’s Tribus To Invest Sh137 Million On 10 Youth Employment Centres

    We’re sorry: Weekly Citizen humbles before Centum CEO

  • Tech
    Kenyans promote exciting cultural diversity on TikTok

    Kenyans promote exciting cultural diversity on TikTok

    How to Secretly Leave a Whatsapp Group without Notification

    How to Secretly Leave a Whatsapp Group without Notification

    Tala Names Munyi Nthigah The New General Manager For Kenya

    Tala Names Munyi Nthigah The New General Manager For Kenya

    Children Will Not Access Fuliza, M-Shwari In M-PESA Junior Accounts

    Children Will Not Access Fuliza, M-Shwari In M-PESA Junior Accounts

    Safaricom Partners with vivo Smartphone to List New 4G Enabled Devices in the Kenyan Market 

    Safaricom Partners with vivo Smartphone to List New 4G Enabled Devices in the Kenyan Market 

    EA Sports End 29 Years of Video Game Partnership With FIFA

    EA Sports End 29 Years of Video Game Partnership With FIFA

    Galaxy S23: Samsung Developing 200- Megapixel Phone Camera

    Galaxy S23: Samsung Developing 200- Megapixel Phone Camera

    Oppo Reno 7: A Camera Microlens That is Out Of This World

    Oppo Reno 7: A Camera Microlens That is Out Of This World

    These Whatsapp and SMSs on your phone to land you in Jail or face 1 million fine

    WhatsApp Groups to Accomodate 512 People in Latest Update

  • World Business
    Meet The Richest Man Who Can Fund Kenya’s Budget Alone for 10years

    Meet The Richest Man Who Can Fund Kenya’s Budget Alone for 10years

    EA Sports End 29 Years of Video Game Partnership With FIFA

    EA Sports End 29 Years of Video Game Partnership With FIFA

    Central African Republic Adopts Bitcoin as an Official Currency

    Central African Republic Adopts Bitcoin as an Official Currency

    Netflix Stock Collapses After Losing 200,000 Subscribers

    Netflix Stock Collapses After Losing 200,000 Subscribers

    Putin spokesman refuses to rule out use of nuclear weapons if Russia faced an ‘existential threat’

    Putin spokesman refuses to rule out use of nuclear weapons if Russia faced an ‘existential threat’

    How new regulations are shaking up the world’s fastest sport

    How new regulations are shaking up the world’s fastest sport

    President Uhuru Urges International Community to Lift Sanctions on Zimbabwe

    President Uhuru Urges International Community to Lift Sanctions on Zimbabwe

    Blow to US as Japan rejects nuclear weapons

    Copyright Bill: Why You May not Be Able to Watch EPL, UEFA in Kenya

    Copyright Bill: Why You May not Be Able to Watch EPL, UEFA in Kenya

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    2022 Samsung TVs Lineup Earn Carbon Reduction Certification

    2022 Samsung TVs Lineup Earn Carbon Reduction Certification

    KCB Sustainability Efforts Win Global Award

    Russo Replaces Joshua Oigara as KCB CEO

    London Distillers Bags International Awards at The Monde Quality Awards

    London Distillers Bags International Awards at The Monde Quality Awards

    Ascent Capital buys majority in Valley Hospital in Nakuru

    Ascent Capital buys majority in Valley Hospital in Nakuru

    Absa Earns Global Recognition for its energy and water efficiency investments

    Absa Earns Global Recognition for its energy and water efficiency investments

    Centum Re Debt Status Analysis As Of 30th September 2021

    Centum Re Debt Status Analysis As Of 30th September 2021

    Naivas Supermarket Targets 400,000 Naivasha Residents With a New Outlet

    Naivas Supermarket Targets 400,000 Naivasha Residents With a New Outlet

    Why Kenyan economy is headed Pakistan direction

    Kenya’s repayment of Chinese loans jump to Sh73.5 billion

    Nairobi Railway Station Set For Facelift to a Transportation  Hub

    Nairobi Railway Station Set For Facelift to a Transportation Hub

    • Agribusiness
    • Banking
      KCB Sustainability Efforts Win Global Award

      Russo Replaces Joshua Oigara as KCB CEO

      Absa Earns Global Recognition for its energy and water efficiency investments

      Absa Earns Global Recognition for its energy and water efficiency investments

      LAW: Sacco members will soon use household goods as security for loans

      10 SACCOs in Kenya you should consider investing in for high returns

      Housing Finance Swings Back to Profitability

      Housing Finance Swings Back to Profitability

      KCB Unveils New Rwandan Subsidiary

      KCB Unveils New Rwandan Subsidiary

      Falling share prices raise banks dividend returns

      Falling share prices raise banks dividend returns

      Family Bank Okays Ksh1.1 Billion Dividend Payout

      Family Bank Okays Ksh1.1 Billion Dividend Payout

      Cybercrime Hampering Banks from Embracing New Products

      Cybercrime Hampering Banks from Embracing New Products

      Centum: How East Africa’s Leading Investment Company Provides Channel For Investors

      Centum raises its stake in Sidian Bank

    • Insurance
      How Rot in The Insurance Sector is Exposing Kenyans to Lose Funds

      How Rot in The Insurance Sector is Exposing Kenyans to Lose Funds

      APA Life Assurance Partners With Craydel To Financially Empower Students

      APA Life Assurance Partners With Craydel To Financially Empower Students

      Kenya Orient Life Assurance Bags ‘Pension Marketing Campaign of The Year’ Award

      Kenya Orient Life Assurance Bags ‘Pension Marketing Campaign of The Year’ Award

      Jubilee Acquires Additional Stake in SEACOM

      Jubilee Acquires Additional Stake in SEACOM

      Over 1000 Women Benefit From Absa, KNCCI Financial Training

      Over 1000 Women Benefit From Absa, KNCCI Financial Training

      Family Bank is The Best in Customer Satisfaction-Survey

      Family Bank is The Best in Customer Satisfaction-Survey

      New Platform to Help Kenyans Save From as Little as Ksh5 bob

      New Platform to Help Kenyans Save From as Little as Ksh5 bob

      Stanbic Bank Ink Deal To Champion Women Empowerment Iniatives

      Stanbic Bank Ink Deal To Champion Women Empowerment Iniatives

      UAP Old Mutual Partners with Gertrude’s Children’s Hospital to vaccinate against HPV

      UAP Old Mutual Partners with Gertrude’s Children’s Hospital to vaccinate against HPV

    • Manufacturing
    • Opinion
      Opinion: Deploying contemporary Information Technology solutions for Academic Delivery

      Opinion: Deploying contemporary Information Technology solutions for Academic Delivery

      How COVID-19 Impacted the Adoption of Digital Health Technology

      How COVID-19 Impacted the Adoption of Digital Health Technology

      Why Kenyan economy is headed Pakistan direction

      Why Kenyan Economy is headed Pakistan direction

      Opinion: Create favorable conditions for increased value add in manufacturing

      Opinion: Recovery, growth key to creation of jobs in industries

      Lifestyle innovation is making home-life healthier for families

      Lifestyle innovation is making home-life healthier for families

      Car Loans Offering Convenient Mobility To Middle And Low-Income Families

      Car Loans Offering Convenient Mobility To Middle And Low-Income Families

      OPINION: Africa’s War to Secure the Internet  

      OPINION: Africa’s War to Secure the Internet  

      Prioritize long-term energy cost reduction for sustained industry growth

      Prioritize long-term energy cost reduction for sustained industry growth

      Opinion: Setting a New Standard for Smartphones in Our Changing World

      Opinion: Setting a New Standard for Smartphones in Our Changing World

Kenyan Business Feed
  • Home
  • News
    ‘High-Speed Starlink internet now available in Africa” – Elon Musk

    ‘High-Speed Starlink internet now available in Africa” – Elon Musk

    Geothermal Development Company gets ISO 9001:2015 certification

    Renewable Energy: GDC to add 49 MW to the National Grid

    East African Community receives a boost

    East African Community receives a boost

    Ksh 41 Million up for grab as KBL unveils Tekeleza Teketeke campaign

    Ksh 41 Million up for grab as KBL unveils Tekeleza Teketeke campaign

    NMS postpones third test runs for newly constructed Green Park Bus Terminal

    White elephant: The Nairobi Greenpark bus terminus to remain shut

    Police Officer Wants Safaricom, Airtel to Refund His Sh600K Swindled in Sim Swap

    Police Officer Wants Safaricom, Airtel to Refund His Sh600K Swindled in Sim Swap

    Kenya Bets on International  Meetings to Sell Leisure

    Kenya Bets on International Meetings to Sell Leisure

    Absa Earns Global Recognition for its energy and water efficiency investments

    Absa Earns Global Recognition for its energy and water efficiency investments

    Metropolitan National Sacco rebrands, announces dividends

    How to get a loan quickly from Metropolitan National Sacco

  • Markets
    South Africa’s wine Industry where Challenges are Solved with Technology

    South Africa’s wine Industry where Challenges are Solved with Technology

    Kenya to import maize from outside EAC to mitigate shortage

    Kenya to import maize from outside EAC to mitigate shortage

    Twiga Invests Ksh 1 billion To Scale Access To Affordable, High Quality Produce In Kenya

    Twiga Invests Ksh 1 billion To Scale Access To Affordable, High Quality Produce In Kenya

    CMA Issues Licenses Three Fund Managers

    CMA Issues Licenses Three Fund Managers

    CCI Global to occupy largest contact centre in Kenya at Tatu City

    CCI Global to occupy largest contact centre in Kenya at Tatu City

    CMA licenses two Online Forex Trading Intermediaries

    CMA licenses two Online Forex Trading Intermediaries

    CMA licenses Embu Coffee Farmers Marketing Agency

    CMA licenses Embu Coffee Farmers Marketing Agency

    BluePeak announces Ksh1.5 B Investment in Africure

    BluePeak announces Ksh1.5 B Investment in Africure

    Falling share prices raise banks dividend returns

    Falling share prices raise banks dividend returns

  • Real Estate
    Centum Digitalizes Real Estate Sector

    Centum Digitalizes Real Estate Sector

    Superior Homes Launches Reward Program for Investors

    Superior Homes Launches Reward Program for Investors

    Report: High Demand for Luxury Houses in Nairobi Fueling  Increase in Prices

    Report: High Demand for Luxury Houses in Nairobi Fueling Increase in Prices

    Regional property summit kicks off in Nairobi

    Regional property summit kicks off in Nairobi

    Five Reasons Why Real Estate Increases in Value

    Five Reasons Why Real Estate Increases in Value

    Optiven Foundation Launches TVET Sponsorship Program

    Optiven Foundation Launches TVET Sponsorship Program

    How Optiven is making it Easy for Kenyans to Own Transformed Land for their Dream Homes

    How Optiven is making it Easy for Kenyans to Own Transformed Land for their Dream Homes

    International Firm to help Kenyans Buy Property in The UK

    International Firm to help Kenyans Buy Property in The UK

    Centum’s Tribus To Invest Sh137 Million On 10 Youth Employment Centres

    We’re sorry: Weekly Citizen humbles before Centum CEO

  • Tech
    Kenyans promote exciting cultural diversity on TikTok

    Kenyans promote exciting cultural diversity on TikTok

    How to Secretly Leave a Whatsapp Group without Notification

    How to Secretly Leave a Whatsapp Group without Notification

    Tala Names Munyi Nthigah The New General Manager For Kenya

    Tala Names Munyi Nthigah The New General Manager For Kenya

    Children Will Not Access Fuliza, M-Shwari In M-PESA Junior Accounts

    Children Will Not Access Fuliza, M-Shwari In M-PESA Junior Accounts

    Safaricom Partners with vivo Smartphone to List New 4G Enabled Devices in the Kenyan Market 

    Safaricom Partners with vivo Smartphone to List New 4G Enabled Devices in the Kenyan Market 

    EA Sports End 29 Years of Video Game Partnership With FIFA

    EA Sports End 29 Years of Video Game Partnership With FIFA

    Galaxy S23: Samsung Developing 200- Megapixel Phone Camera

    Galaxy S23: Samsung Developing 200- Megapixel Phone Camera

    Oppo Reno 7: A Camera Microlens That is Out Of This World

    Oppo Reno 7: A Camera Microlens That is Out Of This World

    These Whatsapp and SMSs on your phone to land you in Jail or face 1 million fine

    WhatsApp Groups to Accomodate 512 People in Latest Update

  • World Business
    Meet The Richest Man Who Can Fund Kenya’s Budget Alone for 10years

    Meet The Richest Man Who Can Fund Kenya’s Budget Alone for 10years

    EA Sports End 29 Years of Video Game Partnership With FIFA

    EA Sports End 29 Years of Video Game Partnership With FIFA

    Central African Republic Adopts Bitcoin as an Official Currency

    Central African Republic Adopts Bitcoin as an Official Currency

    Netflix Stock Collapses After Losing 200,000 Subscribers

    Netflix Stock Collapses After Losing 200,000 Subscribers

    Putin spokesman refuses to rule out use of nuclear weapons if Russia faced an ‘existential threat’

    Putin spokesman refuses to rule out use of nuclear weapons if Russia faced an ‘existential threat’

    How new regulations are shaking up the world’s fastest sport

    How new regulations are shaking up the world’s fastest sport

    President Uhuru Urges International Community to Lift Sanctions on Zimbabwe

    President Uhuru Urges International Community to Lift Sanctions on Zimbabwe

    Blow to US as Japan rejects nuclear weapons

    Copyright Bill: Why You May not Be Able to Watch EPL, UEFA in Kenya

    Copyright Bill: Why You May not Be Able to Watch EPL, UEFA in Kenya

  • KBF
    • All
    • Agribusiness
    • Banking
    • Insurance
    • Manufacturing
    • Opinion
    2022 Samsung TVs Lineup Earn Carbon Reduction Certification

    2022 Samsung TVs Lineup Earn Carbon Reduction Certification

    KCB Sustainability Efforts Win Global Award

    Russo Replaces Joshua Oigara as KCB CEO

    London Distillers Bags International Awards at The Monde Quality Awards

    London Distillers Bags International Awards at The Monde Quality Awards

    Ascent Capital buys majority in Valley Hospital in Nakuru

    Ascent Capital buys majority in Valley Hospital in Nakuru

    Absa Earns Global Recognition for its energy and water efficiency investments

    Absa Earns Global Recognition for its energy and water efficiency investments

    Centum Re Debt Status Analysis As Of 30th September 2021

    Centum Re Debt Status Analysis As Of 30th September 2021

    Naivas Supermarket Targets 400,000 Naivasha Residents With a New Outlet

    Naivas Supermarket Targets 400,000 Naivasha Residents With a New Outlet

    Why Kenyan economy is headed Pakistan direction

    Kenya’s repayment of Chinese loans jump to Sh73.5 billion

    Nairobi Railway Station Set For Facelift to a Transportation  Hub

    Nairobi Railway Station Set For Facelift to a Transportation Hub

    • Agribusiness
    • Banking
      KCB Sustainability Efforts Win Global Award

      Russo Replaces Joshua Oigara as KCB CEO

      Absa Earns Global Recognition for its energy and water efficiency investments

      Absa Earns Global Recognition for its energy and water efficiency investments

      LAW: Sacco members will soon use household goods as security for loans

      10 SACCOs in Kenya you should consider investing in for high returns

      Housing Finance Swings Back to Profitability

      Housing Finance Swings Back to Profitability

      KCB Unveils New Rwandan Subsidiary

      KCB Unveils New Rwandan Subsidiary

      Falling share prices raise banks dividend returns

      Falling share prices raise banks dividend returns

      Family Bank Okays Ksh1.1 Billion Dividend Payout

      Family Bank Okays Ksh1.1 Billion Dividend Payout

      Cybercrime Hampering Banks from Embracing New Products

      Cybercrime Hampering Banks from Embracing New Products

      Centum: How East Africa’s Leading Investment Company Provides Channel For Investors

      Centum raises its stake in Sidian Bank

    • Insurance
      How Rot in The Insurance Sector is Exposing Kenyans to Lose Funds

      How Rot in The Insurance Sector is Exposing Kenyans to Lose Funds

      APA Life Assurance Partners With Craydel To Financially Empower Students

      APA Life Assurance Partners With Craydel To Financially Empower Students

      Kenya Orient Life Assurance Bags ‘Pension Marketing Campaign of The Year’ Award

      Kenya Orient Life Assurance Bags ‘Pension Marketing Campaign of The Year’ Award

      Jubilee Acquires Additional Stake in SEACOM

      Jubilee Acquires Additional Stake in SEACOM

      Over 1000 Women Benefit From Absa, KNCCI Financial Training

      Over 1000 Women Benefit From Absa, KNCCI Financial Training

      Family Bank is The Best in Customer Satisfaction-Survey

      Family Bank is The Best in Customer Satisfaction-Survey

      New Platform to Help Kenyans Save From as Little as Ksh5 bob

      New Platform to Help Kenyans Save From as Little as Ksh5 bob

      Stanbic Bank Ink Deal To Champion Women Empowerment Iniatives

      Stanbic Bank Ink Deal To Champion Women Empowerment Iniatives

      UAP Old Mutual Partners with Gertrude’s Children’s Hospital to vaccinate against HPV

      UAP Old Mutual Partners with Gertrude’s Children’s Hospital to vaccinate against HPV

    • Manufacturing
    • Opinion
      Opinion: Deploying contemporary Information Technology solutions for Academic Delivery

      Opinion: Deploying contemporary Information Technology solutions for Academic Delivery

      How COVID-19 Impacted the Adoption of Digital Health Technology

      How COVID-19 Impacted the Adoption of Digital Health Technology

      Why Kenyan economy is headed Pakistan direction

      Why Kenyan Economy is headed Pakistan direction

      Opinion: Create favorable conditions for increased value add in manufacturing

      Opinion: Recovery, growth key to creation of jobs in industries

      Lifestyle innovation is making home-life healthier for families

      Lifestyle innovation is making home-life healthier for families

      Car Loans Offering Convenient Mobility To Middle And Low-Income Families

      Car Loans Offering Convenient Mobility To Middle And Low-Income Families

      OPINION: Africa’s War to Secure the Internet  

      OPINION: Africa’s War to Secure the Internet  

      Prioritize long-term energy cost reduction for sustained industry growth

      Prioritize long-term energy cost reduction for sustained industry growth

      Opinion: Setting a New Standard for Smartphones in Our Changing World

      Opinion: Setting a New Standard for Smartphones in Our Changing World

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Emirates refunds Ksh 55.1 billion to its customers

by Neymar
July 3, 2020
in Hospitality, KBF, Markets, News, World Business
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In the past two months, Emirates has processed nearly 650,000 refund requests, returning over AED 1.9 billion (Ksh55.2 billion) to its customers and making good on its promise to expedite refunds after the COVID-19 pandemic disrupted travel plans for millions of customers around the world.

In April, Emirates had announced that it would ramp up its refunds capabilities and committed to clear its backlog by August, which at that time stood at nearly half a million requests. The airline had crossed that target by early June, after expanding its processing capability from an average of 35,000 requests a month, to nearly 200,000.

Adnan Kazim, Emirates’ Chief Commercial Officer said: “This pandemic is a black swan event no-one expected, impacting travellers and hitting the airline and travel industry hard. At Emirates, we’ve earned our customers’ trust over the years and we value that greatly. It is tough times for everyone, but we are committed to doing what’s right by our customers. That’s why we ringfenced cash to honour refunds, and invested resources to expedite processing. Our average processing time for refunds has reduced from 90 days to 60, and as we see lower volumes of new requests we expect this rate to further improve. We still have over half a million refund requests to manage, and expect to clear these within the next 2 months. We’d like to thank our customers for their patience and trust, and to those who have opted to hold their ticket or rebooked to travel at a later time – we look forward to welcoming you onboard soon.

In addition to refunds, Emirates continually reviews its booking policies and travel products, to offer customers added confidence to plan and book their journeys.

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Flexibility and assurance

Emirates currently offers travellers flights to over 50 cities, with convenient connections between the Americas, Europe, Middle East, Africa and the Asia Pacific through its hub in Dubai. Dubai has recently announced that it will re-open to welcome international visitors from 7 July 2020.

With the gradual re-opening of borders over the summer, Emirates has revised its booking policies to offer customers more flexibility and confidence to plan their travel.

Customers who purchase an Emirates ticket by 31 July 2020 for travel on or before 30 November 2020, can enjoy these fully flexible terms when they book a Flex or Flex plus fare, or if they have to change their travel plans due to COVID-19 related flight or travel restrictions (applicable to all bookings):

  • Free date change for travel in the same cabin to the booked destination, or to/from Dubai
  • Free rebooking to any alternate Emirates destination in the same region, or to/from Dubai
  • Extended ticket validity for 2 years from the purchase date for future use
  • Convert the ticket value to a Travel Voucher that may be used as credit towards future travel purchases with Emirates, providing flexibility to reschedule when they are ready to travel again

Emirates customers whose travel plans are disrupted by COVID-19 related flight or travel restrictions, can easily request travel vouchers or refunds via an online form on Emirates’ website, or contact their travel booking agent for assistance.


Kenyan Business Feed is the top Kenyan Business Blog. We share news from Kenya and across the region. To contact us with any alert, please email us to [email protected]

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