
The decision to continue using Kesonia distinguishes Co-op Bank from most commercial banks, which have adopted the Central Bank Rate (CBR) as the benchmark for variable rate lending, citing operational simplicity and predictability.
By contrast, Co-op Bank maintains that Kesonia reflects real-time interbank market dynamics, short-term funding costs, and liquidity conditions, allowing for a more precise alignment between borrower risk and credit pricing.
Bank executives noted that the transition to Kesonia will enhance the capacity to implement risk-sensitive pricing, support operational efficiency, and maintain disciplined lending across individual, SME, and corporate portfolios, while continuing to offer competitive and affordable credit, positioning Co-op Bank strategically within Kenya’s evolving banking sector and responding effectively to macroeconomic trends and sector-specific credit demand.
Clients seeking guidance during the transition have been advised to contact the bank via its 24/7 contact centre, WhatsApp (+254 736 690 101), telephone (020-2770000 / 0703 027 000), personal bankers, business bankers, or any branch nationwide, reflecting Co-op Bank’s commitment to customer engagement, communication, and transparency while implementing a major operational change.
By adopting Kesonia as the lending benchmark, Co-op Bank reinforces its focus on market-responsive credit pricing, operational discipline, and risk-sensitive lending, supporting financial resilience, regulatory compliance with CBK guidelines, and sustainable growth across its lending portfolio, while maintaining its role as a responsible lender in Kenya.