On Oct 9, Bolt recognised top-performing drivers in Nairobi and Mombasa during Customer Service Week, awarding them fuel and vehicle service vouchers, tyres and other incentives.
The drivers, each with at least six months on the platform, included both car operators and boda boda riders.
The awards ceremony took place at the Nairobi Driver Engagement Centre where participants also received breakfast, T-shirts and reflective vests.
Senior Operations Manager Arthur Gacharia said drivers are the first and last point of contact and that the recognition acknowledges the time, effort and responsibility involved in providing reliable service.
Recognised driver Samson Ouma said maintaining good ratings requires discipline, consistency and commitment, and thanked passengers for their trust.
Bolt has partnered with the Kenya Red Cross to train 75 boda boda riders in first-aid and emergency response, a programme that is being monitored for possible scaling.
Through a partnership with M-KOPA, thousands of drivers have accessed electric motorcycles with lower upfront financing, reduced running and maintenance costs, and Bolt reports that seven in ten electric vehicles on its Kenyan platform are electric.
The electric motorcycles could help operators reduce running and maintenance expenses compared with petrol-powered alternatives, though savings depend on charging costs, usage patterns and financing terms.
The company also continues to engage driver representatives, policymakers and regulators on issues affecting the ride-hailing ecosystem.
