As the world continues to appreciate digitization, Artificial intelligence (AI continues to disrupt the way we live.
These are the implications; the eight changes that are predicted will happen to shopping:
Sensors and digital devices will create a hyper-personalized customer experience.
Customer’s o line activity and years of past purchase data will generate personalised suggestions.
Shelf stacking will be automated.
The negative effect is that the number of jobs in retail will fall significantly.
Checkout will be done remotely when you leave the store with your chosen goods.
There’ll be no more queuing or scanning of itams.
Routine household purchases will be automatically delivered.
Here, driverless trucks and drones will do much of the work.
Big malls culture will fall, as the trend for being away from big stores fade away. Customer’s continue to value smaller, more specialist outlets.
Online sales will grow from around 10% today to 40% in 2027; powered by mobile payments. In some sectors, the figure will be well above 50%.
3D printing will enable shops to create items on demand.
This should enable many new, smaller companies to enter the market.
Virtual reality will change both the shop and home experience.
Potential buyers will be able to browse virtual stock before buying.