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    Nairobi’s Central Land Registry Set to go Live on ArdhiSasa

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    Asante EPZ Limited Fined For Illegal Merger By CAK

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  • Real Estate
    National Construction Authority Suspends Licences of 18 Contractors

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    CCI Global, Gateway Real Estate Africa start Construction of new Contact Centre in Kenya

    CCI Global, Gateway Real Estate Africa start Construction of new Contact Centre in Kenya

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    NEMA Re-Introduces Another Tax for Developers

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    Centum Digitalizes Real Estate Sector

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    Report: High Demand for Luxury Houses in Nairobi Fueling  Increase in Prices

    Report: High Demand for Luxury Houses in Nairobi Fueling Increase in Prices

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  • Tech
    Tecno Kenya Announces Launch Of Camon 19 Series & Spark 9 Series

    Tecno Kenya Announces Launch Of Camon 19 Series & Spark 9 Series

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Kenyan Business Feed
  • Home
  • News
    Nairobi’s Central Land Registry Set to go Live on ArdhiSasa

    Nairobi’s Central Land Registry Set to go Live on ArdhiSasa

    Asante EPZ Limited Fined For Illegal Merger By CAK

    Mobile phone subscribers decline by over 200,000 – CA Data

    Drunk Driving Will Now Cost You Sh100,000 Fine, As Alco-blow Returns

    Drunk Driving Will Now Cost You Sh100,000 Fine, As Alco-blow Returns

    IBL Group acquires Amethis stake in Naivas International

    IBL Group acquires Amethis stake in Naivas International

    High Court Orders Shut Down of All Sports Streaming Websites

    High Court Orders Shut Down of All Sports Streaming Websites

    Johan ICT Kenya launched to offer data protection for firms

    Johan ICT Kenya launched to offer data protection for firms

    Türkey ambassador promotes bi-lateral trade with Kenya

    Türkey ambassador promotes bi-lateral trade with Kenya

    Police boss with checkered history breathes his last

    Police boss with checkered history breathes his last

    Nairobi County Offices Switched off Over Ballooning Power Bills

    Nairobi County Offices Switched off Over Ballooning Power Bills

  • Markets
    Emirates Takes Triple Gold For The Third Year In a Row For Safety

    Emirates Takes Triple Gold For The Third Year In a Row For Safety

    IBL Group acquires Amethis stake in Naivas International

    IBL Group acquires Amethis stake in Naivas International

    Revealed: The number of Kenyans with over Sh100 million in their account

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    Agricultural subsidies unfair – Kenya tells WTO

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    Criminal Syndicate Defrauding Kenyan Accounts and Buying Bitcoins Thwarted

    CCI Global, Gateway Real Estate Africa start Construction of new Contact Centre in Kenya

    CCI Global, Gateway Real Estate Africa start Construction of new Contact Centre in Kenya

    Bad News for Kenyans As Fuel Prices Increase By Sh 9

    Bad News for Kenyans As Fuel Prices Increase By Sh 9

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    Jambojet and Cellulant Partner on Loyalty Customer Rewards

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    Gov’t to Give Sh100, 000 for Someone Who Will Name This Building

  • Real Estate
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    National Construction Authority Suspends Licences of 18 Contractors

    CCI Global, Gateway Real Estate Africa start Construction of new Contact Centre in Kenya

    CCI Global, Gateway Real Estate Africa start Construction of new Contact Centre in Kenya

    NEMA Re-Introduces Another Tax for Developers

    NEMA Re-Introduces Another Tax for Developers

    Centum Digitalizes Real Estate Sector

    Centum Digitalizes Real Estate Sector

    Superior Homes Launches Reward Program for Investors

    Superior Homes Launches Reward Program for Investors

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    Report: High Demand for Luxury Houses in Nairobi Fueling Increase in Prices

    Regional property summit kicks off in Nairobi

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    Five Reasons Why Real Estate Increases in Value

    Five Reasons Why Real Estate Increases in Value

    Optiven Foundation Launches TVET Sponsorship Program

    Optiven Foundation Launches TVET Sponsorship Program

  • Tech
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    Tecno Kenya Announces Launch Of Camon 19 Series & Spark 9 Series

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    OPPO Launches its Flagship Device Find X5 in Kenya to Retail for Sh100,000

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    President Uhuru Urges International Community to Lift Sanctions on Zimbabwe

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  • KBF
    • All
    • Agribusiness
    • Banking
    • Insurance
    • Manufacturing
    • Opinion
    Johan ICT Kenya launched to offer data protection for firms

    Johan ICT Kenya launched to offer data protection for firms

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Sanlam rolls out Road Assistance services

by Neymar
December 11, 2019
in Featured, KBF, News
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Sanlam Kenya has today launched Sanlam Road Assistance, a comprehensive private motor insurance service geared towards improving the experience of its motor insurance customers.

The service which is in line with the firm’s commitment to offer solutions to customer needs will provide road assistance to all motor private – comprehensive customers. This includes, on spot accident assessment, free post-accident support, towing and an optional add on for courtesy car and taxi service to complete the journey.

Speaking during the launch, recently appointed Sanlam General Insurance CEO Ms Caroline Laichena said the introduction of this service is in line with the company’s efforts to continuously improve the experience of their customers through innovation in keeping with the evolving needs of its consumers.

“As a company, we are passionate about our consumers who are the core of how we do business. The Sanlam Road Assistance service is a clear demonstration of our commitment to investing in the right tools and technologies that provide critical insights about our customers’ needs, enabling us to respond with the most relevant products and services,” Ms. Laichena said.

On spot-accident support entails the dispatch of a Rapid Response Personnel to the scene of the accident, whose role is to commence with the scene assessment, directing local authorities to the scene, filling in the digitized accident report form and securing statements from witnesses at the scene.

The personnel will also be responsible for documenting the accident in the form of photos and in the event of two parties involved in an accident, obtaining the relevant documents of individuals involved – driving license, insurance policy, vehicle documents. This also ensures that the digitized claims process will now start at the scene of the accident, significantly shortening the claims process.

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In the event towing services will be required, Sanlam will dispatch a towing truck to the location of the accident. The services will also be available in the case of a car breakdown to a garage of the customers’ choice.

Additionally, Sanlam will provide taxi services, entailing the dispatch of a taxi to the scene of the accident to enable customers to proceed to their destination while Sanlam personnel attend to the matter. Customers can also buy the enhanced courtesy car benefit; where the replacement vehicle will be similar to their current vehicle.

The service which is currently available in Nairobi and its environs within a 100km by road is set to be available across major towns in the country by March next year.

Besides the road assistance, Sanlam has introduced a digital valuation process for all comprehensive insurance covers. Simplifying the vehicle valuation process and saving the customer valuable time. The service is meant to take valuation to customers which is the convenience the customers want.

 “At Sanlam, we believe in providing solutions that offer the utmost convenience for our customers, enabling them to live their best and most productive lives. This is critical not only in improving the levels of customer satisfaction but is also a key differentiator in the changing and competitive business environment,” Ms. Laichena added.

At the launch Ms. Laichena noted the introduction of this value addition service was in line with the company’s value of exemplary service to customers and Sanlam Kenya’s commitment to maximise value for its customers, delivering excellent service with a rich benefit portfolio for existing and future clients.


Kenyan Business Feed is the top Kenyan Business Blog. We share news from Kenya and across the region. To contact us with any alert, please email us to [email protected]

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