Safaricom said its sustainability activities generated a total societal value of KSh1.247 trillion for Kenya in the financial year that ran from April 1, 2025 to March 31, 2026, a rise of 10 per cent on the previous year.

The figure includes direct economic impact of KSh654 billion and support for more than 1.4 million jobs, with an additional 70,000 jobs created during the period.

M-Pesa contributed an estimated KSh478.1 billion of social value, and 57.8 per cent of its transactions were conducted without charges; together with the M-Pesa Foundation the platform reached over 4.4 million people through health, education, water access and economic-empowerment programmes.

Safaricom dismissed 118 employees in fraud-related cases and sponsored the planting of over 600,000 trees, taking the cumulative total to three million trees since the start of its tree-planting drive.

The telco connected 739,000 homes to fixed internet and enrolled 8,200 households on its KSh800 monthly internet package.

More than 2,000 network sites now run on solar power, up from 1,432 the previous year, as part of its decarbonisation pathway toward net-zero by 2050.

Carbon emissions under scope 1 and 2 rose up to 9.1 per cent for Safaricom Kenya, fell 31 per cent for Safaricom Ethiopia, and increased 1 per cent for the group overall.

Representation of persons with disabilities in the workforce increased to 4 per cent from 3.6 per cent, still below the 5 per cent target.

The Safaricom Sustainable Business Report 2026, themed “Rooted in Impact, Connecting the Future”, is the 15th edition and was released on Tuesday in Nairobi.

Under the Alexforbes Paragon SDG Impact Assessment the company scored a B+ across nine United Nations Sustainable Development Goals and received A+ ratings for SDG 9, SDG 10 and SDG 17.

Chief Executive Peter Ndegwa said sustainability is embedded in the business and not philanthropy, noting the shift to a Double Materiality Assessment that examines both the company’s impact on society and the environment and the sustainability risks and opportunities affecting its long-term value.

The report also measures Safaricom’s estimated social and environmental impact alongside risks such as climate change and cybersecurity.