There’s a new complaint against Safaricom Plc, it has something to do with hacking of systems.
A man was robbed over Sh85,000.
There has been many cases of hacking in Kenya during lockdown, In august, Access Bank Kenya (formerly Transnational Bank) was hacked and data shared online, recently NCBA Bank was hacked; the two hackers, obviously white hat, shared the systems weakness with the bank but were arrested.
At the start of may, global IT firms warned of increased hacking due to many people spending time online.
Here is how a lady Risper Stephens (@RisperKamau1) narrated it on Twitter
Hey guys… I’m here to do a thread on how my dad was stolen from 88,500 from his Mpesa and @SafaricomPLC did absolutely NOTHING!!! And it’s happened TWICE!!! Twice!!!. Thread alert #safaricomisascam
So on Friday my dad had gone to buy spare parts at Nairobi (he has a garage hapa thika and he needed spare parts of a car he is fixing) he gets the spare parts and when he pays he gets ile message ya ‘failed you do not have enough money’
So he’s wondering how he moved from 58,241.25 shillings to not having money to pay 26,000 kenyan shillings… kidogo kidogo as he is complaining he gets a message Ati he’s kopad 30,500 shillings from Mshwari and he wasn’t even kwa Mpesa menu to begin with #safaricomisascam
So he immediately realises that he has been hacked and all his money has been stolen… ALL OF IT!!!! So we immediately begin calling Safaricom and this is where it gets interesting Safaricom tells him that ni yeye ametumia mtu na ni yeye amekopa
We try telling Safaricom si hivyo and we tell them to reverse the transaction then sadly the guy who was talking to us said that there is nothing he can do about it He honestly said hiyo haiko kwa mikono ya Safaricom
We got a mini statement though and we got the number and the name where the cash was sent but the number is definitely mteja
So my dad and I are over here stranded 1. Having lost 88,500 shillings 2. Having a debt of 30,500 shillings to Safaricom which we have to pay!!!
What annoys me the most ni vile Safaricom has completely washed their hands and they refuse to help… and again this is the 2nd time it’s happening
Yani they can’t even pardon my dad from the loan that he has to pay which he never even took.
I know my dad is not the only one who has experienced this hacking and theft from Safaricom PLC we trust you with our money but you don’t even take care of it… Na ikiibiwa you don’t even help. Honestly Safaricom PLC. You have become exhausting
Please retweet and share so that my dad can get help from Safaricom PLC. Honestly loosing 88,500 shillings during this economy is hard and having to pay a debt of 30,500 which you did not even use is annoying.
Safaricom responded by asking for details once more.
“Hi Risper , apologies for that . We have noted the contact in our DM and we are following up on this .^CH”, a Safaricom customer care representative responded
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