Safaricom announced a tokenised Wi-Fi service that lets customers purchase a single hour of broadband for KSh10, according to its FY2026 Sustainable Business Report.
The hour-based offering is being piloted in Kibera and Kawangware, and the company is also developing prepaid fibre options, though it is not yet available on every street.
The model is designed for users with irregular cash flow, allowing them to complete urgent online tasks without committing to a monthly bill.
Safaricom reported that its fibre footprint grew from 14,800 kilometres in FY2023 to 21,000 kilometres in FY2026, providing the backbone for the new Wi-Fi service.
The report notes that extending the network from the backbone to individual households can still be costly or difficult in low-income or hard-to-reach areas.
Connections to Safaricom’s network on smartphones increased from 27.0 million in FY2025 to 33.2 million in FY2026.
During FY2026, East Africa Device Assembly Kenya produced 644,000 locally assembled affordable 4G devices for the network.
The Safaricom Hook platform, which combines educational content with connectivity, expanded from 4.7 million users in FY2025 to 7.1 million in FY2026.
Customer-experience scores showed the Network NPS for data speed rise from 62 in FY2025 to 67 in FY2026, while the data-coverage score fell from 70 to 66.
The report suggests that providing affordable, dependable access at the moment of need could have a larger impact than simply increasing data volume.
