The Postal Corporation of Kenya (PCK) has introduced a fee of Ksh100 on all parcels purchased online.
“To our esteeemd customers: Kindly note that you will be paying Ksh100 for meach online item you collect. Thanks for your support”, stated the notice pasted on PCK halls.
The news hasn’t gone well with Kenyan online who jumped into the Safaricom – PCK joint venture on a parcel sending product known as MPost.
Subscriptions for the mobile-linked mail service MPost launched in November 2019 is reported to have risen to 150,000 by the beginning of February 2020. This was a great offering for the State-owned corporation an opportunity to grow its customer base.
Despite explanation from PCK abut the Ksh100 payable for every parcel reeived via online shopping, clients of the service are now crying foul goling by the numerous complaints online. Take a look at some thatw e sampled:
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