Minet Kenya has arranged a KSh62.16 million insurance settlement for Powerstar Supermarket after its Naivasha branch was destroyed in political unrest in May.
Fidelity Insurance paid KSh62,159,055 to the retailer 15 days after Powerstar accepted the insurer’s settlement offer.
The supermarket was covered by a Political Violence and Terrorism policy, which provides protection for losses arising from riots and civil commotion that standard commercial policies often exclude.
Acting as the supermarket’s broker and risk advisor, Minet Kenya coordinated the claims process, managed the incident scene, gathered evidence, liaised with an independent loss adjuster and reviewed the final adjustment report before advising the client on the compensation offer.
“The outcome highlights a frequently overlooked aspect of business risk management. While securing appropriate insurance cover is fundamental to protecting business assets, the value of that protection ultimately depends on how effectively a claim can be managed when a loss occurs,” said Eric Rugo, Risk Solutions Director at Minet Kenya.
Rugo added, “The successful settlement demonstrates the importance of having an experienced partner who understands both the technical and practical dimensions of insurance claims.”
The May incident razed the premises, resulting in a total loss of property and merchandise and placing significant pressure on the supermarket’s cash flow, making the settlement a critical step toward rebuilding.
Industry analysts say that as civil-unrest risks increase, businesses need structured continuity planning that pairs specialised underwriting with dedicated post-loss management to protect balance sheets.
