This morning, Kenya’s biggest Telco Safaricom Plc rolled out new products touching on the data bundles and airtime in its 19th birthday.
The launch which was full of pomp and color seems to have not hit the right cord with a section of Kenyans.
Yesterday, a Lawyer Adrian Kamotho went to the Communications and Multimedia Appeals Tribunal to lodge a case against 3 Kenyan telcos, Airtel, Safaricom and Telkom, touching on expiry of unused data bundles.
Mr. Kamotho wants unused data bundles to be carried over to the next days until they deplete from usage.
He appeared to win an Safaricom on it 19th birthday rolled that product.
Wait, it’s not what we looked forward to
Immediately afterwards, Kenyans from all walks of life going by their social media accounts dug in.
What most had expected is the current data bundle regime to be maintained, but without expiry however what Safaricom did was to launch a new way of buying bundles especially the non-expiry ones.
When one dials *544#, they are prompted to enter the amount they’d like to use, this is seen by many as unscrupulous way of doing business.
‘Nothing to celebrate. They still cannot declare the data bundle charges. More theft?. They ask you how much you want to spend while hiding the amount of data for that cost! It’s pathetic’, Wamaara (vwangondu) on Twitter wrote.
@SafaricomPLC decides only to be undecided; resolves only to be irresolute.
For Ksh2000 you get 9GB (so called “no expiry”)
For the same amount you get 15GB plus Whatsapp (“expiry” of 30 Days).
This is a GIMMICK!
Safaricom business model is based on CONMANSHIP! pic.twitter.com/xuKb7rT6bU
— DD (@Disembe) October 23, 2019
This led other to suggest a refund of all the data bundles that have expired unused in the past.
‘Their quick action shows they knew they were doing wrong before. Let them pay us back the airtime and data they canceled with expiration dates’, Hon Ndula commented.
The birthday gift by Safaricom has been rejected by Kenyans.
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