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    Kenya’s position as a Digital Media Hub gaining momentum

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    630 scientists from Africa to benefit from new training programme

    630 scientists from Africa to benefit from new training programme

    KRA issues accounting guidelines for 2020-2021 Corporate Tax rates

    KRA issues accounting guidelines for 2020-2021 Corporate Tax rates

    NMS to handle payment of pending bills

    NMS to handle payment of pending bills

    Kenyans start paying Sh2.7bn for 2017 maize subsidy programme

    Kenyans start paying Sh2.7bn for 2017 maize subsidy programme

    Safaricom Announces New Plan to help Businesses

    Safaricom accused of IP theft in their latest innovation

    Secret plan to reinstate former Nairobi Governor revealed

    Secret plan to reinstate former Nairobi Governor revealed

    Oil price rises 1% on U.S. stimulus hopes, supply concerns

  • Markets
    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    Rental yields shrink in 2nd Quarter of 2020 – Cytonn Report

    CMA names Cytonn Money Market Fund among the best in Kenya

    Safaricom Announces New Plan to help Businesses

    Safaricom accused of IP theft in their latest innovation

    Samsung Galaxy S21 is now out,pre orders open in Kenya

    Samsung and Safaricom ink a deal for Galaxy S21 preorders

    Kenya Power launch new electricity meters

    Kenya Power launch new electricity meters

    Spending on IT Predicted to pass Ksh. 7.7 trillion in 2021

    Spending on IT Predicted to pass Ksh. 7.7 trillion in 2021

    Wireless Earbuds to set the Tech-Trend in 2021

    Wireless Earbuds to set the Tech-Trend in 2021

    Kenya Airways Suspends flights to France

    Kenya Airways Suspends flights to France

  • Real Estate
    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

    OP-ED: Affordable housing will decongest slums and cushion the poor from pandemics

    Kenya’s real estate to remain neutral in 2021 – Report

    Tatu City partners with Konza to attract investors to Kenya

    Tatu City partners with Konza to attract investors to Kenya

    Tatu City Partners with Konza to Attract Investors to Kenya

    Tatu City Partners with Konza to Attract Investors to Kenya

    National Bank and Octagon ink 100 billion service partnership

    National Bank and Octagon ink 100 billion service partnership

    Real Estate: Cytonn invites bids for this 4 acre piece of prime land in Kilimani

    Mizizi Africa Homes voted best low cost housing developer 2020

    Mizizi Africa Homes voted best low cost housing developer 2020

    Cytonn Hands Over Phase III of Comprehensive-Lifestyle Project, The Alma

    Cytonn Hands Over Phase III of Comprehensive-Lifestyle Project, The Alma

    32% of Kenyans to change houses over Covid-19

    32% of Kenyans to change houses over Covid-19

  • Tech
    Safaricom Announces New Plan to help Businesses

    Safaricom accused of IP theft in their latest innovation

    Samsung Galaxy S21 is now out,pre orders open in Kenya

    Samsung and Safaricom ink a deal for Galaxy S21 preorders

    Spending on IT Predicted to pass Ksh. 7.7 trillion in 2021

    Spending on IT Predicted to pass Ksh. 7.7 trillion in 2021

    Wireless Earbuds to set the Tech-Trend in 2021

    Wireless Earbuds to set the Tech-Trend in 2021

    Nokia launches low cost smartphones for the Kenyan market

    Nokia launches low cost smartphones for the Kenyan market

    LG unveils premium monitors

    LG unveils premium monitors

    Pesalink appoints Gituku Kirika as CEO

    Pesalink appoints Gituku Kirika as CEO

    Samsung Galaxy S21 is now out,pre orders open in Kenya

    Samsung Galaxy S21 is now out,pre orders open in Kenya

    realme C12 and 7i now Available In Kenya

    2021: realme to release more smartphone in Kenya

  • World Business
    Celebrated US broadcaster Larry King has died at the age of 87

    Celebrated US broadcaster Larry King has died at the age of 87

    Defiant: Words such as ‘China virus’, ‘impossible Paris climate deal’ mark Donald Trump’s speech as he bids farewell to USA

    Defiant: Words such as ‘China virus’, ‘impossible Paris climate deal’ mark Donald Trump’s speech as he bids farewell to USA

    Twitter CEO finally breaks silence about banning US President Donald Trump from the platform

    Millions Abandon Whatsapp over new Contentious Policy, Signal, Telegram record growth

    Millions Abandon Whatsapp over new Contentious Policy, Signal, Telegram record growth

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    F1 superstar to miss Sakhir GP after testing positive for coronavirus – Statement

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    Boeing’s 737 Max Cleared to Fly in the US After Crashes

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    WTA Names Kenya as Africa’s Leading Tourist Destination 2020

    WTA Names Kenya as Africa’s Leading Tourist Destination 2020

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    • Opinion
    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    630 scientists from Africa to benefit from new training programme

    630 scientists from Africa to benefit from new training programme

    PrideInn Launches Technology Enabled Hybrid Meeting initiative

    PrideInn Launches Technology Enabled Hybrid Meeting initiative

    KRA issues accounting guidelines for 2020-2021 Corporate Tax rates

    KRA issues accounting guidelines for 2020-2021 Corporate Tax rates

    NMS to handle payment of pending bills

    NMS to handle payment of pending bills

    Technology at the center of Metropolitan National Sacco transformation

    Savings: Here’s how to join Metropolitan Sacco

    Mary Mulili takes charge at UBA Kenya

    Mary Mulili takes charge at UBA Kenya

    Safaricom Announces New Plan to help Businesses

    Safaricom accused of IP theft in their latest innovation

    • Agribusiness
    • Banking
      Technology at the center of Metropolitan National Sacco transformation

      Savings: Here’s how to join Metropolitan Sacco

      Mary Mulili takes charge at UBA Kenya

      Mary Mulili takes charge at UBA Kenya

      Family Bank voted best bank in customer relations

      Family Bank voted best bank in customer relations

      Was KCB bank hacked?

      Exclusive: What it Takes to Lead a Multi billion Sacco in Kenya

      Exclusive: What it Takes to Lead a Multi billion Sacco in Kenya

      KCB, MoH and Kazi kwa vijana biggest advertisers in the past 5 months

      Mastercard, Unilever and KCB Bank strengthen partnership to support micro-retailers in Kenya

      ‘Beware of fake currency’, CBK Warns

      Diaspora remittances rose by 11 per cent to Sh341 billion in 2020 – CBK

      6.5 million register new mobile money accounts in 2020 -CBK

      6.5 million register new mobile money accounts in 2020 -CBK

      SIB banks’ foreign investment arm records mild drop in returns

      SIB banks’ foreign investment arm records mild drop in returns

    • Insurance
      DigiTrust: ICEA Lion Group bets on technology in the rewarding money market field

      DigiTrust: ICEA Lion Group bets on technology in the rewarding money market field

      ICEA Lion Life appoints a new CEO

      ICEA Lion Life appoints a new CEO

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      Exposed: Insurance Company on The Spot for Fruatrating clients

      Octagon feted in 2020 World Pension Summit Innovation Awards

      Octagon feted in 2020 World Pension Summit Innovation Awards

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      What do you need to know before purchasing car insurance?

      National Bank of Kenya Bags Global Recognition

      National Bank of Kenya Bags Global Recognition

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      DIB Awarded Best Islamic Bank in Kenya

      Insurance: IRA Foils Over Ksh300 Million Fraudulent Claims

      20 out of 56 licensed insurers in Kenya fail capital test

      Tom Gitogo offloads his shares in CIC Insurance

      Tom Gitogo offloads his shares in CIC Insurance

    • Manufacturing
    • Opinion
      KRA Goes After Rich Individuals, Firms Over Sh250 Billion

      Digital Services Tax a desperate move caused by bad governance

      OPINION: Managing the end-of-life of products to accelerate a circular economy in Kenya

      OPINION: Managing the end-of-life of products to accelerate a circular economy in Kenya

      Why Digital Services Tax is a retrogressive policy

      Why Digital Services Tax is a retrogressive policy

      How Citizen TV Became The Most Watched in Kenya

      How Citizen TV Became The Most Watched in Kenya

      This is the new Safaricom logo

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      OPINION: Conserve Nature Even as you Work to Achieve SDGs

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      Crisis as young Kenyans now embrace Crime as lifestyle

      Employment Exit Strategy: The smart way to leave job for entrepreneurship.

      Employment Exit Strategy: The smart way to leave job for entrepreneurship.

Kenyan Business Feed
  • Home
  • News
    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    630 scientists from Africa to benefit from new training programme

    630 scientists from Africa to benefit from new training programme

    KRA issues accounting guidelines for 2020-2021 Corporate Tax rates

    KRA issues accounting guidelines for 2020-2021 Corporate Tax rates

    NMS to handle payment of pending bills

    NMS to handle payment of pending bills

    Kenyans start paying Sh2.7bn for 2017 maize subsidy programme

    Kenyans start paying Sh2.7bn for 2017 maize subsidy programme

    Safaricom Announces New Plan to help Businesses

    Safaricom accused of IP theft in their latest innovation

    Secret plan to reinstate former Nairobi Governor revealed

    Secret plan to reinstate former Nairobi Governor revealed

    Oil price rises 1% on U.S. stimulus hopes, supply concerns

  • Markets
    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    Rental yields shrink in 2nd Quarter of 2020 – Cytonn Report

    CMA names Cytonn Money Market Fund among the best in Kenya

    Safaricom Announces New Plan to help Businesses

    Safaricom accused of IP theft in their latest innovation

    Samsung Galaxy S21 is now out,pre orders open in Kenya

    Samsung and Safaricom ink a deal for Galaxy S21 preorders

    Kenya Power launch new electricity meters

    Kenya Power launch new electricity meters

    Spending on IT Predicted to pass Ksh. 7.7 trillion in 2021

    Spending on IT Predicted to pass Ksh. 7.7 trillion in 2021

    Wireless Earbuds to set the Tech-Trend in 2021

    Wireless Earbuds to set the Tech-Trend in 2021

    Kenya Airways Suspends flights to France

    Kenya Airways Suspends flights to France

  • Real Estate
    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

    OP-ED: Affordable housing will decongest slums and cushion the poor from pandemics

    Kenya’s real estate to remain neutral in 2021 – Report

    Tatu City partners with Konza to attract investors to Kenya

    Tatu City partners with Konza to attract investors to Kenya

    Tatu City Partners with Konza to Attract Investors to Kenya

    Tatu City Partners with Konza to Attract Investors to Kenya

    National Bank and Octagon ink 100 billion service partnership

    National Bank and Octagon ink 100 billion service partnership

    Real Estate: Cytonn invites bids for this 4 acre piece of prime land in Kilimani

    Mizizi Africa Homes voted best low cost housing developer 2020

    Mizizi Africa Homes voted best low cost housing developer 2020

    Cytonn Hands Over Phase III of Comprehensive-Lifestyle Project, The Alma

    Cytonn Hands Over Phase III of Comprehensive-Lifestyle Project, The Alma

    32% of Kenyans to change houses over Covid-19

    32% of Kenyans to change houses over Covid-19

  • Tech
    Safaricom Announces New Plan to help Businesses

    Safaricom accused of IP theft in their latest innovation

    Samsung Galaxy S21 is now out,pre orders open in Kenya

    Samsung and Safaricom ink a deal for Galaxy S21 preorders

    Spending on IT Predicted to pass Ksh. 7.7 trillion in 2021

    Spending on IT Predicted to pass Ksh. 7.7 trillion in 2021

    Wireless Earbuds to set the Tech-Trend in 2021

    Wireless Earbuds to set the Tech-Trend in 2021

    Nokia launches low cost smartphones for the Kenyan market

    Nokia launches low cost smartphones for the Kenyan market

    LG unveils premium monitors

    LG unveils premium monitors

    Pesalink appoints Gituku Kirika as CEO

    Pesalink appoints Gituku Kirika as CEO

    Samsung Galaxy S21 is now out,pre orders open in Kenya

    Samsung Galaxy S21 is now out,pre orders open in Kenya

    realme C12 and 7i now Available In Kenya

    2021: realme to release more smartphone in Kenya

  • World Business
    Celebrated US broadcaster Larry King has died at the age of 87

    Celebrated US broadcaster Larry King has died at the age of 87

    Defiant: Words such as ‘China virus’, ‘impossible Paris climate deal’ mark Donald Trump’s speech as he bids farewell to USA

    Defiant: Words such as ‘China virus’, ‘impossible Paris climate deal’ mark Donald Trump’s speech as he bids farewell to USA

    Twitter CEO finally breaks silence about banning US President Donald Trump from the platform

    Millions Abandon Whatsapp over new Contentious Policy, Signal, Telegram record growth

    Millions Abandon Whatsapp over new Contentious Policy, Signal, Telegram record growth

    Trump threatens to slash US funding to World Health Organization

    A year later, WHO still insists on visiting China to probe virus origin

    F1 superstar to miss Sakhir GP after testing positive for coronavirus – Statement

    F1 superstar to miss Sakhir GP after testing positive for coronavirus – Statement

    Boeing’s 737 Max Cleared to Fly in the US After Crashes

    Boeing’s 737 Max Cleared to Fly in the US After Crashes

    Guinness forced to recall contaminated brand

    Guinness forced to recall contaminated brand

    WTA Names Kenya as Africa’s Leading Tourist Destination 2020

    WTA Names Kenya as Africa’s Leading Tourist Destination 2020

  • KBF
    • All
    • Agribusiness
    • Banking
    • Insurance
    • Manufacturing
    • Opinion
    Kenya’s position as a Digital Media Hub gaining momentum

    Kenya’s position as a Digital Media Hub gaining momentum

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    Toyota Kenya and Sendy to support riders acquire Yamaha bikes

    630 scientists from Africa to benefit from new training programme

    630 scientists from Africa to benefit from new training programme

    PrideInn Launches Technology Enabled Hybrid Meeting initiative

    PrideInn Launches Technology Enabled Hybrid Meeting initiative

    KRA issues accounting guidelines for 2020-2021 Corporate Tax rates

    KRA issues accounting guidelines for 2020-2021 Corporate Tax rates

    NMS to handle payment of pending bills

    NMS to handle payment of pending bills

    Technology at the center of Metropolitan National Sacco transformation

    Savings: Here’s how to join Metropolitan Sacco

    Mary Mulili takes charge at UBA Kenya

    Mary Mulili takes charge at UBA Kenya

    Safaricom Announces New Plan to help Businesses

    Safaricom accused of IP theft in their latest innovation

    • Agribusiness
    • Banking
      Technology at the center of Metropolitan National Sacco transformation

      Savings: Here’s how to join Metropolitan Sacco

      Mary Mulili takes charge at UBA Kenya

      Mary Mulili takes charge at UBA Kenya

      Family Bank voted best bank in customer relations

      Family Bank voted best bank in customer relations

      Was KCB bank hacked?

      Exclusive: What it Takes to Lead a Multi billion Sacco in Kenya

      Exclusive: What it Takes to Lead a Multi billion Sacco in Kenya

      KCB, MoH and Kazi kwa vijana biggest advertisers in the past 5 months

      Mastercard, Unilever and KCB Bank strengthen partnership to support micro-retailers in Kenya

      ‘Beware of fake currency’, CBK Warns

      Diaspora remittances rose by 11 per cent to Sh341 billion in 2020 – CBK

      6.5 million register new mobile money accounts in 2020 -CBK

      6.5 million register new mobile money accounts in 2020 -CBK

      SIB banks’ foreign investment arm records mild drop in returns

      SIB banks’ foreign investment arm records mild drop in returns

    • Insurance
      DigiTrust: ICEA Lion Group bets on technology in the rewarding money market field

      DigiTrust: ICEA Lion Group bets on technology in the rewarding money market field

      ICEA Lion Life appoints a new CEO

      ICEA Lion Life appoints a new CEO

      Exposed: Insurance Company on The Spot for Fruatrating clients

      Exposed: Insurance Company on The Spot for Fruatrating clients

      Octagon feted in 2020 World Pension Summit Innovation Awards

      Octagon feted in 2020 World Pension Summit Innovation Awards

      What do you need to know before purchasing car insurance?

      What do you need to know before purchasing car insurance?

      National Bank of Kenya Bags Global Recognition

      National Bank of Kenya Bags Global Recognition

      DIB Awarded Best Islamic Bank in Kenya

      DIB Awarded Best Islamic Bank in Kenya

      Insurance: IRA Foils Over Ksh300 Million Fraudulent Claims

      20 out of 56 licensed insurers in Kenya fail capital test

      Tom Gitogo offloads his shares in CIC Insurance

      Tom Gitogo offloads his shares in CIC Insurance

    • Manufacturing
    • Opinion
      KRA Goes After Rich Individuals, Firms Over Sh250 Billion

      Digital Services Tax a desperate move caused by bad governance

      OPINION: Managing the end-of-life of products to accelerate a circular economy in Kenya

      OPINION: Managing the end-of-life of products to accelerate a circular economy in Kenya

      Why Digital Services Tax is a retrogressive policy

      Why Digital Services Tax is a retrogressive policy

      How Citizen TV Became The Most Watched in Kenya

      How Citizen TV Became The Most Watched in Kenya

      This is the new Safaricom logo

      Fail or win? Mixed Reactions over Safaricom’s new logo

      After fuliza, Safaricom introduces another way to borrow money

      OPINION: Why Safaricom’s Fuliza is a rip off!

      OPINION: Conserve Nature Even as you Work to Achieve SDGs

      OPINION: Conserve Nature Even as you Work to Achieve SDGs

      Crisis as young Kenyans now embrace Crime as lifestyle

      Crisis as young Kenyans now embrace Crime as lifestyle

      Employment Exit Strategy: The smart way to leave job for entrepreneurship.

      Employment Exit Strategy: The smart way to leave job for entrepreneurship.

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Emirates Refunds Ksh.188.6 billion to its customers

by Neymar
November 26, 2020
in Featured, KBF, Markets, News
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Emirates has completed an intensive programme to clear its backlog of refund requests which was caused by pandemic-related travel disruption.

Over the seven-month period starting April, Emirates received, validated and processed nearly 1.7 million refund requests. This resulted in the airline returning Ksh188.6 billion (AED 6.3) billion refunds to its customers.

Of this sum, AED 4.7 billion was refunded to customers who had booked directly with the airline, and the remainder was returned via travel agencies.

In addition, Emirates managed over 130,000 refunds-related queries from customers and travel agency partners and made status changes to nearly 4 million flight coupons.

At the peak of its project, Emirates had 110 personnel dedicated to validating and processing refunds, massively increased from the 19-person team pre-pandemic. The airline managed this by internally moving personnel from other functions to assist in this endeavour.

 “In the early months of 2020, COVID-19 massively disrupted travel around the world and led to an unprecedented volume of refunds requests across the aviation and travel industry, including at Emirates. It was not a situation any airline wanted, particularly while also facing a cash crunch from drastically reduced operations. Through those difficult months, as we dealt with the impact of the pandemic on our business, we’ve never lost sight of our commitment to our customers,” said Sir Tim Clark, President Emirates Airline. 

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“Thanks to the efforts of our refunds and customer service teams, the support and co-operation of our partners, and the understanding of our customers, Emirates has now cleared our backlog of refunds. We still have higher volumes of refunds and flight coupon change requests compared to pre-pandemic times, but we now have the capability to manage these within a 7-day turnaround.”

In addition to honouring refunds, Emirates offered customers flexibility to travel at a later date, also helped frequent flyers to retain their tier status and introduced other ways for them to earn and burn their Miles.

Early this week, the airline announced that it will offer its customers another industry-first: a multi-risk travel insurance and COVID-19 cover, at no charge, on all tickets purchased on or from 1 December 2020. In addition to COVID-19 medical cover, this new generous offer from Emirates also has provisions for personal accidents during travel, winter sports cover, loss of personal belongings, and trip disruptions due to unexpected air space closure, travel recommendations or advisories, similar to other multi-risk travel insurance products. More information here.


Kenyan Business Feed is the top Kenyan Business Blog. We share news from Kenya and across the region. To contact us with any alert, please email us to [email protected]

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